Contact support
Email support@myphotoqr.com for help with setup, QR placement ideas, uploads, slideshow preparation and exports.
Help when you need it
Support for your QR album
Questions about QR sharing, guest uploads, moderation, slideshow setup or final exports? This page covers the most common support topics.
Before your event
Test the QR code on a phone, review upload permissions and confirm the gallery or slideshow works on the screen you plan to use.
During your event
Use visible QR signage, repeat the link in messages and keep one person ready to monitor uploads if you want moderation turned on.
Support topics
Common setup issues to avoid
Most event-day issues come from weak QR placement, untested links or last-minute slideshow setup. A quick pre-event check removes most of that risk.
QR too small
Use signage large enough for guests to scan from a comfortable distance.
No reminder to guests
Prompt uploads during key moments so participation stays high.
No export plan
Download the ZIP after the event so your final archive is backed up outside the app.
Support for your QR album FAQ
How can I contact support?
You can email support@myphotoqr.com for help with album setup, QR sharing, slideshow testing and export questions.
What should I test before the event?
Test the QR code on a phone, verify upload settings, review moderation options and confirm the slideshow works on the screen you plan to use.
What if guests have slow internet?
Guests can retry when the connection improves. For the best experience, place the QR where mobile data or Wi-Fi signal is strong.
Ready to create your album?
Build your event album before guests arrive so the QR code, upload page and slideshow are all ready to go.
Create album